Legal

Privacy & Data Handling

We value your privacy and we only retain necessary information (such as your name, email, shipping address, payment details, and phone number) until your order is fulfilled. We may use third-party apps to collect limited data for marketing purposes.

• Payments are securely processed through PayPal, Stripe, Google Pay, and Link. We do not store or have access to your payment details.

• Marketing & Data Sharing: We may collect data for marketing purposes through third-party apps, but we do not share or sell customer information.

Shipping

• Where We Ship: Currently, we ship within the U.S. only.

• Processing Time: Orders are typically processed within 3-5 business days. However, delays may occur.

Returns & Refunds

• Returns: Due to the handmade nature of our rugs, we do not accept returns. Please review all product details carefully before purchasing.

• Damaged Items: If your order arrives damaged, please contact us within 48 hours with photos of the damage. In some cases, we may issue a partial refund.

• Lost Packages: If your package is marked as delivered but hasn’t arrived, please check with your local post office and/or file a claim with the carrier. Unfortunately, we are not responsible for lost packages.

Taxes & Fees

• Sales Tax: We may charge sales tax.

• Shipping Costs: Shipping fees are calculated at checkout and are not included in the product price unless stated otherwise.

Other

• Closures: We occasionally take breaks. If the shop is temporarily closed all orders will be paused, and we will make an announcement if this occurs.

• Variability: These policies may be updated at any time. Please review them periodically for any changes.